Cancellation & Refund Policy

1. Overview

At TeenHusstle (https://www.teenhusstle.com), customer satisfaction is our top priority. We strive to provide transparent, fair, and prompt cancellation and refund procedures for all digital marketplace purchases and freelance service bookings.

2. Cancellation Policy

• Digital Products (E-books, Templates, Assets): Orders for downloadable digital products cannot be cancelled once payment is completed and the digital file access or download link has been generated.
• Freelance & Customized Services (HustleHub): Service bookings may be cancelled by the buyer prior to the freelancer starting work on the order. If work has commenced, cancellation requests will be evaluated based on the work completed.
• Merchant/Seller Cancellations: If a seller or freelancer is unable to fulfill an order due to unforeseen circumstances, the order will be cancelled immediately and a 100% full refund will be issued to the buyer.

3. Refund Eligibility Criteria

You may be eligible for a full or partial refund under the following conditions:

• Non-Delivery / Access Failure: You completed payment but did not receive digital product access or download links within 24 hours due to technical issues.
• Defective or Corrupted Files: The purchased digital item is corrupted, incomplete, or significantly different from the product description.
• Duplicate Transaction: You were accidentally billed multiple times for the same order due to a network error during checkout.
• Unfulfilled Freelance Service: The freelancer failed to deliver the agreed service or deliverables within the specified delivery timeframe.

4. Non-Refundable Items & Circumstances

• Digital products that have already been downloaded or accessed, where the product matches the listing description.
• Requests submitted after 7 days from the date of purchase.
• Change of mind after digital product delivery.

5. How to Request a Refund

To initiate a refund or cancellation request, please follow these steps:

1. Email our support desk at support@teenhusstle.com with the subject line "Refund Request - [Order ID]".
2. Include your Order ID, registered email address, date of purchase, and a brief explanation/screenshot of the issue.
3. Our support team will inspect the request and respond within 24 to 48 hours.

6. Processing & Payout of Refunds

Once your refund request is approved:

• The refund process is initiated immediately through Razorpay Payment Gateway.
• The refunded amount will reflect in your bank account, UPI account, or credit/debit card within 5 to 7 business days (depending on your card issuer or bank processing times).

7. Contact Information